Frequently Asked Questions
What services do you offer?
We offer drop-in visits, dog walking, cat care, and overnight sitting. You can find detailed information about each service on our Services & Rates page.
How do I book your services?
You can book our services or schedule a free meet and greet by contacting us directly via phone or email. We’ll confirm your booking and provide further details to ensure everything is set for your pet’s care.
What areas do you serve?
We serve Brentwood, CA, and the surrounding areas. If you're unsure whether we cover your location, please reach out to us!
What are your rates?
Our rates vary based on the type of service and duration. You can view our current pricing on the Services & Rates Page or contact us for a personalized quote.
Do you offer services for multiple pets?
Yes, we do! Please let us know the number of pets you have and any special needs they might have when booking.
How will I know my pet is being well cared for?
We provide regular updates and photos during our visits so you can stay informed about how your pet is doing.
What happens if I need to cancel or reschedule?
We require notice for cancellations or rescheduling. Please check our Service Policies Page for details on our terms and conditions.
What if my pet has special medical needs?
We can accommodate pets with special medical needs. Please provide us with detailed instructions and any necessary medications.
What do you do in case of an emergency?
In case of an emergency, we will contact you immediately and follow your instructions. We also have a plan in place to handle emergencies to ensure your pet's safety.
How do you handle keys and access to my home?
We ensure the secure handling of your keys and access information. They are kept safe and returned to you as requested.
Do you offer overnight sitting services?
Yes, we offer a 12-hour overnight stay, which includes a midday drop-in and a dinner drop-in. For example, we might be with your pet from 9 PM to 9 AM, with additional visits at 1 PM and 6 PM. Times can be adjusted based on your pet’s feeding routine and specific needs to ensure they receive the best care.
Can I meet you before booking?
Absolutely! We offer one free meet-and-greet so you can get to know us and ensure we’re a good fit for your pet’s needs. Just send us a message through the "Get in Touch" page to schedule your meet-and-greet.
What is included in a standard drop-in visit?
A standard drop-in visit includes 30 minutes of care, which covers feeding, potty breaks, and playtime. Additional charges may apply for holiday rates, extended time, and multiple pets. For a detailed breakdown of our services and rates, please check out our Services and Rates page.
How do I pay for your services?
You can pay for services via Venmo, Zelle, PayPal, or cash. Half of the payment is due on or before booking, and the remaining balance is due on the last day of service.
Need more information?
If there’s anything else you’d like to know, please feel free to reach out. I’m always here to help and would love to answer any questions you may have!